It all started right after I got back from Key West. I turned on my TV after a long hard vacation/work trip ready to watch Grey's and Private Practice to find my DVR had been erased - everything that I had pre-recorded and all the shows I still hadn't watched from the week before poof gone. Of course I was irate since I'm one of those people that love TV (as I have mentioned over and over).
I called RCN, my cable provider, and they informed me that I had low signal and that I would probably need a new cable box. So the next week they sent out a technician who gave me a new cable box and then proceeded to tell me that he didn't know why but my signal was low (you think genius?) and that he would need to send a proper technician out to fix it the next day. Of course that guy never showed up.
So I called the next week, fuming, and told them my plight. They opened a work order and told me to wait for dispatch to give me a call to set up an appointment. Three days pass, nada. So I call back and this time they set up an appointment -- catch being that it is an all day appointment where someone needs to be home from 8-5PM to let in the technician.
Since I have a 8-5 job, my little sister who was home on her Spring Break from college, offered to sit in my apartment and wait for the cable guy. 5PM rolls around and I am about to get on my plane to NYC (to see WG1 for her bday of course), and my sister tells me no one has showed up and no one has called all day long. I call RCN in an irate state and start bitching and they drop the bomb on me that an all day appointment isn't 8-5...it's actually 8-8PM so there is nothing they can do until 8PM. So my sister waits till 8PM. Guess who still doesn't show up? Yea, so predictable.
Last week, during work, I call RCN and scream until I barely have a voice. I talk to managers and supervisors and no one will do anything but put in another work order and offer me a free month of HBO (which is useless when you don't have signal BTW). So I let them put in another work order and waited 8 days for someone to call me. Nothing. I have not heard one peep.
Today, in my last ditch attempt, I called RCN again and I got the same song and dance about work orders and dispatch will call me. This time I cried BS and cancelled my subscription. So doing this in the workplace probably isn't the best idea, especially when you are so fuming angry that veins are popping out of your neck as berate the customer service reps who can barely mutter two sentences and offer up "condolences all all your frustrations". A co-worker kindly offered to transfer the call into an empty office so I could bitch in peace.
After I finally cancelled and went back to my desk, a co-worker of mine who sits in the office behind me (aka my one of my only friends who also happens to be over 50) offered up this sage advice, "WG2," she said, "Cable providers are like boyfriends. You dump them and you move on."
Nicely put co-worker, nicely put.